Delivery & Returns

Delivery Costs:

On flooring orders above £4000 you will receive Free Delivery, then on orders below £4000, there is a charge of £100.

On Accessories Order above £250 you will receive Free Delivery, then on orders below £250 there is a charge of £12.99.

Returns:

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@theoakfloorstore.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the costs of delivery any Product back to us.

You can always contact us for any return question at sales@theoakfloorstore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make contact with us at: sales@theoakfloorstore.com as we will try and sort what you want asap.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the postage charge. Please remember it can take some time for your bank or credit card company to process and post the refund too.